City Administration - Customer Service

Compliments and Feedback

We want to hear about your positive experiences with our staff, services or facilities so we can keep doing more of what you like and acknowledge our team members for good work.

Report an Issue
Have Your Say
Public Notices
Formal Customer Complaints

COVID-19 Update

The Customer Service Centre is open, with COVID-19 safety measures in place.

Consultations with our Duty Officer are available by appointment only and with Public Health Order restrictions in place. Please call 02 4974 2000 to book.

To ensure the safety of our visitors and staff, please:

  • Satisfy Covid-19 conditions of entry, QR Code check-in and follow the directions of staff
  • Keep 1.5m distance between you and other people
  • Clean your hands with soap and water, or hand sanitiser
  • Cover your nose and mouth when you cough or sneeze
  • Stay at home if you are sick or have any flu-like symptoms

We encourage you to continue to connect with us by phone between 8am - 5pm, Monday to Friday on (02) 4974 2000, on web chat or via our Customer Request Form.

For more information on our services during COVID-19, please visit this page.

For the latest information and public health orders, see the NSW Health COVID-19 website.

Our City Administration Centre is at 12 Stewart Avenue, Newcastle West. Located just 100m south of the Newcastle Interchange, the Administration Centre provides customers all the usual services and access to our Digital Library.

Customer Service

The community can access our Customer Service team at 12 Stewart Avenue, Newcastle West.

Our counter service is available Monday to Friday, 8.30am to 5.00pm.

We provide information and advice on a wide range of subjects including rates, animal registrations, planning and development (building), trees, traffic enquiries and residential parking permits.

Information on past and current development applications in our LGA can be accessed via our Development Activity Map and Application Tracker. Documents on Public Exhibition including policies, plans and programs, and our Public Notices are also available online for your convenience.

Consultations with our Duty Officer are available by appointment only and with Public Health Order restrictions in place. Please call 02 4974 2000 to book.

Deliveries for City of Newcastle can be delivered to our Depot, 222 Turton Road Waratah NSW 2298.

Our location on a map of Newcastle West


There are a number of unmetered parking spaces close to 12 Stewart Avenue Newcastle West. On street metered parking is available on Wood Street to the rear, adjacent to Quest Apartments, and opposite in King Street (north) adjacent to the Holiday Inn.

There are public car parks in a number of nearby locations including No.2 Sportsground Car Park and a range of public transport options are also available (bus, train, light rail) to get to 12 Stewart Avenue.

The building has four accessible car spaces for customers of all tenancies. To utilise a space please enter the driveway off Stewart Avenue. At the boom gate speak with Customer Service staff via the intercom who will open the gate. Car spaces are subject to availability. A valid Mobility Parking Scheme permit must be displayed.

Email us

If you would like to request a service or report an issue, please use our Customer Request Form.

Postal address

PO Box 489 Newcastle NSW 2300 Australia.