Changes to our services

Last updated 7 February 2022

Visitor Information Centre

Due to staffing shortages associated with the COVID-19 outbreak the Visitor Information Centre will be closed for the remainder of this week.

Normal operations from 9.30am – 4.30pm are anticipated to resume from Monday 14 February 2022.

Waste Services - Bulk Waste

Our kerbside bulk waste pick-up service has been temporarily suspended until further notice, predominantly due to the sudden increase in COVID-19 cases across Newcastle, and the impact this is having on our resourcing levels.

If you have an existing booking, please do not put your bulk waste on the kerb. We will contact you to reschedule your collection date, once the service has recommenced. Alternatively, you may contact us to swap your kerbside pick-up for a self-haul voucher to take your waste to Summerhill Waste Management Centre.

We are unable to take new bookings for future kerbside pick-ups until the service recommences, however requests for self-haul vouchers can be made.

For the latest information, see the NSW Health COVID-19 website.