Contact Us

Customer Service at the City Administration Centre is open. Consultations with our Duty Officer are available by appointment only and with Public Health Order restrictions in place. Please call 02 4974 2000 to book.

We encourage you to continue to connect with us by phone between 8am - 5pm, Monday to Friday on 02 4974 2000, on web chat or via our Customer Request Form.

For more information on our services during Covid, please visit this page.

For the latest information and public health orders, see the NSW Health COVID-19 website.

Deliveries for City of Newcastle can be delivered to our Depot, 222 Turton Road Waratah NSW 2298.

City Administration - Customer Service

Our City Administration Centre at 12 Stewart Avenue, Newcastle West is located just 100m south of the Newcastle Interchange.

Council Directory

Find a full list of City of Newcastle contacts across all departments including Councillors, our phone numbers and postal address and ABN

Report it

Report your service issue or problem you would like help with by completing our Customer Request form.

Download our apps and virtual backgrounds

Council has a number of apps available on mobile phones for information on Council services and facilities.

Relaying and Interpreting Services

If you have a hearing or speech impairment, you can ask the National Relay Service to put you through to our Customer Service Centre.

Follow Us and Subscribe

Sign up to our newsletters or follow us on social media to receive the latest news and updates about your Newcastle.

Compliments and Feedback

Council is committed to providing an environment in which concerns and complaints are treated seriously, impartially and resolved as quickly as possible.

Claims against the City of Newcastle

If you are seeking compensation directly from Council for injury, loss or damage arising from an incident, please complete a Request for Compensation form.