Report a missed collection

Missed collection

If your bin has not been collected by the end of the day on your regular collection day you can report a missed service.​

What to do:

  • Complete the form within two business days of your collection day.​

What happens next:

  • Leave your bin on the kerb until it is emptied.
  • Your bin will be emptied within 72 hours of notification.

Please note:

  • Bins reported later than two days following a missed collection will not be serviced until your next regular collection.
  • Our collection service starts from 5.15am weekdays. It's important to make sure your bins are out by 5am
  • Occasionally, your bin may be collected at a different time of day than usual. We may be running behind schedule if our trucks break down, or if our driver can't access your street at the normal time.